Условия обмена и возврата
Our online store operates in strict accordance with the Law "On Consumer Protection".
According to Article 25 of the Law "On Consumer Protection", you can return or exchange goods of proper quality purchased in a retail store within 14 days, not counting the day of purchase.
According to Article 26.1 of the Law "On Consumer Rights Protection", you have the right to return any product purchased in the online store within seven days after receiving the goods without specifying the reasons for the return.
The return of goods of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved. The consumer's lack of a document confirming the fact and conditions of the purchase of goods does not deprive him of the opportunity to refer to other evidence of the purchase of goods from this seller.
The consumer does not have the right to refuse a product of proper quality having individually defined properties if the specified product can be used exclusively by the consumer purchasing it (note: if the product is made to order).
If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller's expenses for the delivery of the returned goods from the consumer, no later than ten days from the date of the consumer's presentation of the corresponding claim.
Contacts for contacting the store regarding the exchange or return of goods:
Phone: 8 800 200-95-68 (multichannel)
Address: 344113 Rostov-on-Don ave. Cosmonauts, 32b/21b, 5th floor, office 6 Shopping center “Severny“